There are probably far more Mac users who are using the Apple program called 'Mail' who haven't a clue about the Microsoft program called 'Entourage'. The above is not the vernacular used in Apple's Mac Mail (Mac Mail doesn't have 'tools', Mac Mail has no section titled 'Override default SMTP port') the instructions are of little use to many Mac users. 'In the Override default SMTP port: field enter 587, then select OK.' Just because Verizon parenthetically lists 'Mac Mail' after 'Entourage' doesn't make them the same thing.Īnd, when Verizon writes a set of instructions with a topic head that reads:Ĭonfigure Entourage (Mac Mail) to use port 587 for sending email Outlook, outlook express, thunderbird, and Entourage (mac but I don't think it's too pedantic to clarify that 'Entourage' is NOT 'Mac Mail'.
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But Verizon is not Google, and while some of their employee's may personally know what to do (they probably use it too), they are not trained on it and have no idea how to set it up.īesides, I followed the link that you posted and there are instructions for mac mail. If you were having problems with a Verizon email. Officially they have no idea how those other companies do things and will refer you to the third party, since it is the third parties system that you are trying to get working. It's not their product, therefore it is up to you to figure it out. If it works, great! If it doesnt work, Verizon couldnt care less. Verizon does not support 3rd party systems.
Come to think of it, I get much better service from the USPS than I get from wrote: I'm beginning to think that Verizon is a division of the United States Postal Service. After calling the 800 number, a nice lady in the Philippines (on a terrible voice connection) told me she couldn't help me - she transferred me to another department where I waited and waited and waited.
A polite gentleman with a long Indian name told me he couldn't help me and gave me an 800 number to call. I tried to use the online live support feature to get a clarification about using the new port settings. On the above linked page, there are no instructions for these users. And, some of these users are using obscure third party email service providers with names like 'Google'. I guess Verizon hasn't heard that there are millions of people using Mac computers, with Mac Mail as their email clients. I got a phone call from an automated Verizon attendant telling me to check the following for new port settings for some email users: So, does verizon do the logical thing and send announcements to my third party email address (?) - of course not, they send them to the verizon address which I have never once used in years. I use my third party email account exclusively. Pardon me while I rant (I'm hoping a Verizon employee reads this). Using third mail email service provider (i.e., not sending and receiving through a Verizon address) Anyone have instructions for new email port settings for users who are:
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